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FREQUENTLY ASKED QUESTIONS
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Why are you paying the dental office? I already paid them.
We pay according to how benefits are authorized on the claim form. If the authorization field is signed by you, which releases benefit payment to the dental office, benefits will be paid to your dental office. If your plan has the PPO option and you visit a participating dentist or specialist, benefits will be assigned to them per their contractual agreement. If you are being charged upfront for the full amount of your services by a participating dentist or specialist, please contact Customer Relations.
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