What if I have a complaint about my dentist or specialist?
If you are dissatisfied with the quality of care received from a dentist or specialist, you can contact Customer Relations for assistance. However, an insurance company is not able to intervene in these disputes and has no authority to do so. When the claim has already been received and processed, our contractual obligations have been met. These disputes should be resolved between the insured and the dentist or specialist.
Peer Review is an organization that can act as a mediator between insurance consultants and a dentist or specialist, investigate complaints, and recommend a course of action. Please contact Customer Service for peer review information for your state. If the dispute involves a PPO dentist, please contact Customer Relations.
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