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If you want to contact us by fax, please allow at least 24 hours for a response. Phone will be sooner, and mail will be longer. But no matter how you contact us, rest assured that we will give you our utmost attention to get your questions addressed as soon as possible.
Service Departments
Find the service department that can best answer your question, then either call, fax, or send us an e-mail.
If you have a question regarding the administration or billing of an existing plan, contact us at:
800-628-8889
Monday through Friday 8 a.m. to 4:30 p.m. ET
Fax: 845-357-3612
Group Administration
First Ameritas Group
400 Rella Blvd Suite 304
Suffern, NY 10901
E-mail: grfirstadmin@ameritas.com
Note: Unencrypted e-mail is susceptible to viewing by unauthorized parties. To ensure your confidentiality, it is important that you do not provide any information you consider confidential and/or personal in nature (i.e. Social Security Number, claim number, etc.)
If you have a question about your dental or eye care claim, contact us at:
800-659-5556
Monday through Thursday 7 a.m. to 12 a.m. CT
Friday 7 a.m. to 6:30 p.m. CT
Group Claims
First Ameritas Group
PO Box 82520
Lincoln, NE 68501
E-mail: group@ameritas.com
Note: Unencrypted e-mail is susceptible to viewing by unauthorized parties. To ensure your confidentiality, it is important that you do not provide any information you consider confidential and/or personal in nature (i.e. Social Security Number, claim number, etc.)
If you have a question about our dental and eye care plans, or want to find a sales office near you, contact us at:
800-776-9446
Monday through Friday 7 a.m. to 5 p.m. CT
Fax: 402-309-2333
E-mail: grfieldservice@ameritas.com
Note: Unencrypted e-mail is susceptible to viewing by unauthorized parties. To ensure your confidentiality, it is important that you do not provide any information you consider confidential and/or personal in nature (i.e. Social Security Number, claim number, etc.)
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